The Education Authority provides education and youth services for Northern Ireland. We try to provide the best possible services at all times, but we recognise that sometimes, things can go wrong. When this happens, we will do our best to put things right. We welcome your comments and suggestions about how we can improve our services to you.
We take complaints about our services very seriously and we seek to resolve any dissatisfaction as quickly and as effectively as possible.
Our complaints procedure is designed to provide a quick, simple and streamlined complaints service which leads to early resolution as close to the first point of contact as possible.
Our focus must always be on the children and young people on whose lives we impact every day. We are accountable to them as well as their parents or guardians, schools and the wider community. Our goal is to provide excellent education support services to all.
What is a comment?
The Education Authority defines a comment as:
An expression of praise or appreciation directed at staff or a service delivered by the Authority, a suggested service improvement, or an anonymous complaint where the Authority has no way to respond to the customer.
What is a complaint?
The Education Authority defines a complaint as:
Any expression of dissatisfaction by one or more members of the public about our action or lack of action, or about the standard of service provided by or on behalf of the Education Authority.
How do I make a comment or complaint?
You can make a comment or complaint in person, by telephone, in writing, by email or online. Before making your comment or complaint, you should read the EA Comments/Complaints Procedure, contained in the Leaflet provided below.
The Complaints Procedure
By Post : Complaints Office, Education Authority, 40 Academy Street, Belfast BT1 2NQ
By Email : firstname.lastname@example.org
By Phone : You can contact the relevant service directly by calling the local office below
In Person : Please contact our main offices listed below to make arrangements if you wish to report your complaint in person.