Education Authority
Education Authority
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Comments, suggestions and complaints

Comments, suggestions and complaints

The Education Authority provides education and youth services for Northern Ireland. We try to provide the best possible services at all times, but we recognise that sometimes, things can go wrong. When this happens, we will do our best to put things right.  We welcome your comments and suggestions about how we can improve our services to you.

We take complaints about our services very seriously and we seek to resolve any dissatisfaction as quickly and as effectively as possible.

Our complaints procedure is designed to provide a quick, simple and streamlined complaints service which leads to early resolution as close to the first point of contact as possible.

Our focus must always be on the children and young people on whose lives we impact every day. We are accountable to them as well as their parents or guardians, schools and the wider community. Our goal is to provide excellent education support services to all.

What is a comment?

The Education Authority defines a comment as:

An expression of praise or appreciation directed at staff or a service delivered by the Authority, a suggested service improvement, or an anonymous complaint where the Authority has no way to respond to the customer.

What is a complaint?

The Education Authority defines a complaint as:

Any expression of dissatisfaction by one or more members of the public about our action or lack of action, or about the standard of service provided by or on behalf of the Education Authority.

How do I make a comment or complaint?

You can make a comment or complaint in person, by telephone, in writing, by email or online. Before making your comment or complaint, you should read the EA Comments/Complaints Procedure, contained in the Leaflet provided below. 

The Complaints Procedure

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Contact Us

By Post : Complaints Office, Education Authority, 40 Academy Street, Belfast BT1 2NQ

By Email : feedback@eani.org.uk    

By Phone : You can contact the relevant service directly  by calling the local office below

In Person : Please contact our main offices listed below to make arrangements if you wish to report your complaint in person.                 





 



 

Belfast

40 Academy St

Belfast

BT1 2NQ

028 9056 4000

Armagh

3 Charlemont Place, The Mall, Armagh

BT61 9AX

028 3751 2200 

Omagh

1 Hospital Rd         

Omagh

BT79 0AW

028 8241 1411

Dundonald

Grahamsbridge Rd 

Belfast

BT16 2HS

028 9056 6200

Ballymena

County Hall

182 Galgorm Rd, Ballymena

BT42 1HN             

028 2565 3333

SERVICES & INFORMATION

The Education and Library Boards (ELBs) were dissolved on 31 March 2015. The Education Authority was established on 01 April 2015 and is now responsible for all of the operational functions previously carried out by the five ELBs in accordance with the Education Orders.

40 Academy Street, Belfast, BT1 2NQ
Email: info@eani.org.uk