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Intercultural Education Service: Newcomer

The Intercultural Education Service (IES) is a regional service for Northern Ireland. The Newcomer section of the service provides advice and support for staff in schools who are working with Newcomer pupils. A Newcomer pupil is a pupil whose home language is not English or Irish and who may require support in school for this reason.  

We offer six types of support:    

  1. Help-desk for immediate answers to questions: It will be available from Monday to Friday. Phone: 02894482210.
  2. Emergency support for schools who are working with Newcomer pupils for the first time or who require immediate support due to an urgent issue. Phone 02894482210.   
  3. On-going school based support for schools wishing to access more in-depth support and training for staff on intercultural awareness, assessment and planning and curriculum access.
  4. Interpreting service to help teachers communicate with Newcomer families. See the link below.        
  5. On-line courses for teachers developed by IES to support teachers and other staff in mainstream classrooms. They are available through Queen's University, School of Social Sciences, Education and Social Work, Open Learning Programme. See the link below.
  6. Translated documents and other resources for schools to support intercultural awareness, welcome and communication with home, assessment and planning and curriculum access. See the links below.             

Click on the links below for a brief overview of the support available: 


Click on the image below which will take you to ‘MY SCHOOL’ where you will find a range of translated documents and other resources available to support staff working in schools. You will need your C2K user name and password. Once logged in, click on the Equella icon in the My-School launch panel, then Staff Library and finally Intercultural Education.


If you do not work in the statutory education sector in NI and do not have access to C2K, please click here

Contact :

Intercultural Education Service, Antrim Area Office, 17 Lough Rd, Antrim, BT41 4DH

Tel: 028 9448 2210          Email: 



The Education and Library Boards (ELBs) were dissolved on 31 March 2015. The Education Authority was established on 01 April 2015 and is now responsible for all of the operational functions previously carried out by the five ELBs in accordance with the Education Orders.

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