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Managing School Complaints

Introduction of a revised Model School Complaints Procedure

As you may be aware, from 1st April 2017 the remit of the Northern Ireland Public Services Ombudsman (NIPSO) has included the investigation of complaints from members of the public in relation to maladministration in publicly-funded schools.

Basic page
17/10/2018

FAQs

Here are some frequently asked questions about school meals.

Basic page
29/10/2018

About the Education Welfare Service

Education provides young people with the opportunity to prepare for life. The Education Welfare Service (EWS) is a specialist education support service which seeks to help young people and their families get the best out of the education system.

Basic page
15/10/2018

Autism Advice

The Education Authority (EA) has a dedicated Autism Advisory and Intervention Service (AAIS)

Basic page
30/10/2018

Internal Audit - Principal

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30/10/2018

Pre-Publication Consultations

A pre-publication consultation seeks the views of those most directly affected by the proposed changes at a local level.

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20/10/2018

Consultation on the Standardisation of Parental Payments

The policy details the current processes with regard to payments made to parents under the Home to School Transport Scheme and outlines a single standardised approach for taking this forward for the Education Authority.

This consultation is
Open
Closing date
Consultation
05/11/2018

Joint Consultative Forum

The Joint Consultative Forum (JCF) was established in April 2004. To read the Terms of Reference see the document below.

Basic page
08/10/2018

Consultations

The Education Authority is committed to fully involving staff, service users, local communities and the wider public in the planning and development of services.  

Basic page
30/10/2018

Joint Consultative Forum Documents

Basic page
30/10/2018

Community planning

Community planning aims to improve the connection between regional, local and neighbourhood levels through partnership working and more integrated use of resources, with a focus on collaboration between organisations for the benefit of citizens.

Basic page
20/10/2018

Model Hospitality Policy for Schools

The Chief Executive, as Accounting Officer, is primarily responsible for ensuring that the Education Authority’s (EA) approach to the use of public funds is appropriate, prudent and used for the purposes intended.

Basic page
24/10/2018

Comments, suggestions and complaints

The Education Authority provides education and youth services for Northern Ireland. We try to provide the best possible services at all times, but we recognise that sometimes, things can go wrong. 

Form Page
29/10/2018

School Development Planning

The School Development Plan (SDP) is a strategic plan for improvement.

Basic page
24/10/2018

Provisional Criteria for Statutory Assessments and Statements

The Education Authority adheres to legislation and has due regard to the Code of Practice and the Supplement to the Code in making decisions as to whether or not to proceed with a Statutory Assessment of a child’s special educational needs and then, when statutory assessment has been completed, whether or not to issue a Statement of Special Educational Needs.

Basic page
30/10/2018

EA Procurement Policy & Procedures

EA Procurement Service complies with Northern Ireland Public Procurement Policy (NIPPP) and Central Procurement Directorate Procurement Guidance Notes. 

Basic page
26/09/2018

Induction Courses

All Induction Teachers, including those on permanent, temporary, full time or part time contracts and those working on a day-to-day substitute teaching basis, have an entitlement to professional development.  

Basic page
31/10/2018