NISTR Contact Details

Support form & contact details for the NISTR team.

Before contacting the team, please ensure you have referred to our useful support resources, including Frequently Asked Questions, Quick Reference Guides and Bitesize Videos. These helpful resources have been developed to ensure your query is resolved easily and quickly.

If you have a query or feedback regarding the NISTR solution or require a retrospective booking to be made, please complete the Contact Form below. Please provide as much detail as possible, to ensure our Support Team can help resolve your query efficiently. 

When to use the Contact Form?

Examples of when to use the Contact Form: 

  • To request a retrospective booking
  • HR related queries
  • Log in and password reset issues
  • Registration queries (NISTR system steps only, for AccessNI applications and GTCNI registrations please contact these Offices directly)
  • Booking queries (including Short Notice Supply bookings)
  • System issues/ errors

Please do not submit repeat Contact forms. If you have already completed a NISTR Contact form, or if a contact form has been submitted on your behalf please be reassured these are being reviewed and responded to as quickly as possible by the NISTR Team. Please do refer to our FAQs, as these are continually updated and may provide the answer you are looking for.


Please ensure you provide the following information when submitting a query via email:

Name, User type (School User/ Supply Teacher), Phone Number, Details of your query

Email: [email protected] 

Office opening hours: Monday to Friday, 9:00am to 5:00pm (see below for telephone hours)

NISTR Administration Team

PCS Unit Education Authority - Ballymena Office Ballee Centre Ballee Road West Ballymena BT42 2HS

Email: [email protected]

Telephone: 028 9056 6256 (9:00am to 5:00pm)

Third Party Contact Details

Please see below contact details of key third parties to NISTR.

NI Direct - AccessNI

NISTR Administration team are responsible for processing AccessNI applications on behalf on Supply Teachers registering on NISTR. However, if you require any further information in relation to your AccessNI application once it has been processed, you can contact NI Direct using one of the following methods:

Note: an Enhanced AccessNI check is required to use NISTR


General Teaching Council for Northern Ireland (GTCNI)

If you require any further information in relation to the GTCNI Registration process, please contact the GTCNI office using one of the following methods:


Department of Education Teachers Pay Team

If you require any further information in relation to your pay or TR23 queries, please contact the DE Teacher Pay team using one of the following methods:

Last updated: 03/11/2023