With the new school term about to start, we have collated the contact details for any queries you may have in relation to our Special Educational Needs (SEN) services, free school meals and uniform grant, and school admissions.
Special Educational Needs
Guidance for parents, carers and schools is available on our Special Educational Needs section, including information on the SEN process, SEN placements and advice for parents.
Our SEND Local IMPACT Teams (LITs) provide coordinated, multi-specialist support to children and young people with SEND at the earliest stages of their educational journey, before a formal Statement of SEN is required. Find out more about the support available and how to request it at SEND Local Impact Teams.
Information on the statutory assessments and review process, including how to make an online referral, is available for schools and families at Statutory Assessment and Review Service.
Families applying for a new school place or a change of school can view a list of special schools and specialist provision in their area at Educational Settings. You can also hear directly from schools, parents/carers and pupils about the difference increased support has made.
SEND Central Telephone Line
Opening hours: Monday – Friday, 9am – 4.30pm
Telephone: 028 9031 7777
From here you can:
- Speak to the Statutory Assessment and Review Service if you have a query about a child or young person who is undergoing statutory assessment or already has a statement of Special Educational Needs - Option 1.
- Speak to an operator who can help resolve general SEND related queries or transfer you to a specialist for further assistance - Option 2.
- Speak to the Educational Psychology Service – Option 3.
Meals and Uniform Service
Opening hours: Monday – Friday, 9am – 4pm
Telephone: 028 9047 0233
Email: mealsanduniform@eani.org.uk
For more information see our Free School Meals / Uniform Grant section.
Important: If you have recently applied you do not need to contact the helpdesk for updates as it can take up to 2 weeks to be processed (in the peak processing period of June to September this can take up to 3 weeks).
If you applied more than 3 weeks ago please contact the Helpdesk at: mealsanduniform@eani.org.uk
Admissions
Opening hours: Monday – Friday, 8.30am – 4.30pm
Telephone: 028 9047 0177
Pre-School: preschooladmissions@eani.org.uk
Primary: primaryadmissions@eani.org.uk
Post-Primary: postprimaryadmissions@eani.org.uk
14+/Dickson Plan: seniorhighadmissions@eani.org.uk
For more information see our Admissions section.
Home to School Transport
Information on Home to School Transport to include eligibility, how to apply, general information and contact details – is available on our transport section.
Monday to Friday, 9am - 4.30pm
Transport Helpline: 028 9598 5959
General
Telephone: 028 9056 4000
Email: info@eani.org.uk
You can contact the relevant service directly by contacting one of our main offices.
Support After Recent Disturbances
Information on support and guidance available following recent disturbances for schools, parents/carers and staff is available at Support After Recent Disturbances.