Comments, suggestions and complaints
The Education Authority provides education and youth services for Northern Ireland. We try to provide the best possible services at all times, but we recognise that sometimes, things can go wrong.
We take complaints about our services very seriously and we seek to resolve any dissatisfaction as quickly and as effectively as possible.
Schools have their own separate complaints procedure therefore the EA is unable to investigate complaints about a school. School complaints should be raised directly with the school.
Our complaints procedure is designed to provide a quick, simple and streamlined complaints service which leads to early resolution as close to the first point of contact as possible.
Our focus must always be on the children and young people on whose lives we impact every day. We are accountable to them as well as their parents or guardians, schools and the wider community. Our goal is to provide excellent education support services to all.
Complaint or Comment?
What is a comment?
The Education Authority defines a comment as:
An expression of praise or appreciation directed at staff or a service delivered by the Authority, a suggested service improvement, or an anonymous complaint where the Authority has no way to respond to the customer.
What is a complaint?
The Education Authority defines a complaint as:
Any expression of dissatisfaction by one or more members of the public about our action or lack of action, or about the standard of service provided by or on behalf of the Education Authority.
How do I make a comment or complaint?
You can make a comment or complaint in person, by telephone, in writing, by email or online. Before making your comment or complaint, you should read the EA Comments/Complaints Procedure, contained in the Leaflet provided below.
COVID-19 Impact on Comments/Complaints Procedure:
We are still responding to queries but our response times will be affected.
Our ability to respond by phone in particular may be impacted significantly.
We would encourage you to contact us by email firstname.lastname@example.org or through our online complaints form
We will do our best to respond to your enquiries as soon as we can and we appreciate your patience and understanding.
Please be aware, however, that we may need not be able to provide the full range of services through this period and that our handling of your complaint may be affected.
Very importantly, given the extraordinary pressures facing EA services at this time, we would ask those who are considering making a new complaint to reflect carefully on whether it is necessary to do so.
Contact us by post
Download the form and return it to:
1 Hospital Road,
Omagh BT79 0AW
Contact by phone or in person
You can contact the relevant service directly by contacting one of our main offices. Alternatively the office can help you make arrangements if you wish to report your complaint in person.