Support Resources
Before contacting the team, please ensure you have referred to our useful support resources, including Frequently Asked Questions, Quick Reference Guides and Bitesize Videos. These helpful resources have been developed to ensure your query is resolved easily and quickly.
Contact Form
If you have a query or feedback regarding the NISTR solution or require a retrospective booking to be made, please complete the Contact Form below. Please provide as much detail as possible, to ensure our Support Team can help resolve your query efficiently.
When to use the Contact Form?
Examples of when to use the Contact Form:
- To request a retrospective booking
- HR related queries
- Log in and password reset issues
- Registration queries (NISTR system steps only, for AccessNI applications and GTCNI registrations please contact these Offices directly)
- Booking queries (including Short Notice Supply bookings)
- System issues/ errors
Please do not submit repeat Contact forms. If you have already completed a NISTR Contact form, or if a contact form has been submitted on your behalf please be reassured these are being reviewed and responded to as quickly as possible by the NISTR Team. Please do refer to our FAQs, as these are continually updated and may provide the answer you are looking for.
To contact NISTR Administration Team please use the details below:
Email: nistr@eani.org.uk
Telephone: 028 9047 0555 (option 1)
Office opening hours: Monday to Friday, 9:00am to 5:00pm
Please ensure you provide the following information when submitting a query via email:
Name, User type (School User/ Supply Teacher), Phone Number, Details of your query
Other useful organisations
Other useful organisations
Please see below contact details of key third parties to NISTR.
NI Direct - AccessNI
NISTR Administration team are responsible for processing AccessNI applications on behalf on Supply Teachers registering on NISTR. However, if you require any further information in relation to your AccessNI application once it has been processed, you can contact NI Direct using one of the following methods:
- Telephone: 0300 200 7888
- Website: NI Direct - Apply for Access NI Check
Note: an Enhanced AccessNI check is required to use NISTR
General Teaching Council for Northern Ireland (GTCNI)
If you require any further information in relation to the GTCNI Registration process, please contact the GTCNI office using one of the following methods:
- Telephone: 028 9033 3390
- Email: info@gtcni.org.uk & registration@gtcni.org.uk
- Office Hours: Monday - Thursday 08.30am to 16.45pm, Friday 08.30am - 16.30pm
- Website: General Teaching Council for Northern Ireland (GTCNI)
Department of Education Teachers Pay Team
If you require any further information in relation to your pay or TR23 queries, please contact the DE Teacher Pay team using one of the following methods:
- Telephone 028 7131 9000
- Fax: 028 7131 9291
- Email: temporarysection@education-ni.gov.uk
- Website: Department Of Education Teachers Pay Team