Advice to schools on password resets

This will help to reduce ongoing disruption stemming from the recent cyber incident.

The C2k reconnection process involves password resets for each school. Both primary and post-primary schools are asked to initiate their resets as soon as possible.

C2k Managers in each school can log a call with the EA Service Desk to get their password reset. This will enable them to reset passwords for staff and students in their school. It will also provide access to supporting documentation and updates on service recovery.

School C2k Managers can contact the Service Desk on 0800 0931 541. It will remain open 8am to 5pm for the remainder of this week and through the weekend.

Schools that have not completed the password reset process before the beginning of term are likely to have limited or no access to core C2K services at the start of the day. This will affect access to email as well as any services that depend on C2K credentials.