Update for Schools - C2K Service Desk

13 April 2026

As expected, our Service Desk is currently experiencing a high volume of calls.  

 

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To help us support schools as efficiently as possible, we want to encourage C2K Managers or authorised users to contact the Service Desk initially on behalf of their schools. 

School C2k Managers can contact the Service Desk on 0800 0931 541. It will remain open 8am to 5pm for the remainder of this week.

Thank you to all schools for your cooperation as we work to fully restore the C2K service following the recent cyber incident.

Further updates will be shared on our social media channels and our website

Last updated: 13/04/2026