C2K School Services Restored Following Cyber Attack

More than 414,000 user accounts - including pupils, teachers and non-teaching staff - have been successfully reconnected, bringing the system back to close to normal levels of operation.

The number of calls to the C2k service desk has now significantly reduced and is now in line with a typical school day. 

The majority of systems and services schools need to access are also now available. 

We would like to thank schools, staff across the EA, partners, and our service provider for their significant efforts and commitment throughout this period. 

We are also very grateful to parents/carers, pupils and school communities for their patience and cooperation throughout this challenging period.

The EA is continuing to work closely with a small number of schools that were specifically targeted, where some personal data was compromised. We will be contacting any impacted individuals directly to provide further information, advice and guidance. They do not need to take any further action at this stage.

From Monday 20 April - the C2k Service Desk - 0800 0931 541- will return to normal operating hours – 8.30am to 5pm.