Skip to main content
Secondary
Translate
About Us
School Governors
Staff Hub
Jobs
Procurement
News
Consultations
Contact
Main navigation
Parents
Parents
Information for parents, guardians, carers, children and young people.
Pupil Applications and Grants
Admissions
Home to School Transport
Free School Meals and Uniform Grants
Further Education Grants
Student Finance
EA Connect
Types of School
Integrated Education
Irish Medium Education
Shared Education
Special Educational Needs (SEN)
SEN General Information
Stages of the Code of Practice
Statutory Assessment
Statement of Special Educational Needs
SEN Annual Reviews
SEN Contact Details
Other help for parents
School Closures
Special Schools Summer Schemes
Bromcom SMS – Parent Resources
Educating your child at home
Schools
Schools
A dedicated resource hub providing information, guidance and support for principals and teachers.
Policies and Guidance
Data Protection Guidance
Freedom of Information School Guidance
Admissions Guidance
Safeguarding and Child Protection Guidance
Other Policies and Procedures
Operational management
Transport Guidance
School Finance
Health and Safety
In an Emergency - School Information
Facilities Management
School Partnerships
Creative Schools Programme
Other help for schools
Area Planning
SEN Annual Reviews (Schools)
C2k
Controlled Schools Unit (CSU)
Legal Support and Guidance for Schools
Procurement Support and Guidance
Services
Services
Information concerning key services within EA
In-school services
School Meals
Music in Schools
Education Library Service
Support for Schools
Pre-School Education Programme and Standardisation
Intercultural Education Service (IES)
Shared Education and Sectoral Support Service
Training and Development
Teacher Professional Learning
Professional Development Opportunities
Educational transformation
Education Information Solutions (EdIS) Programme
SEND Transformation Programme
Pupil Health and Wellbeing
Addressing Bullying Type Behaviour
School Counselling and Therapy
Attendance, behaviour and welfare
Nurture Programmes and Support
Being Well Doing Well Programme
Primary Children Looked After Advisory Service
Daily Mile Network
Other services
Children Entertainment & Employment Team (CEET)
Youth Service
Community and Schools
NISTR
Exceptional Teaching
Getting Ready to Learn
Find a School
Menu
Breadcrumb
Home
Corporate Complaints Service - Annual Report 2024-25
Corporate Complaints Service - Annual Report 2024-25
How can we help you?
Corporate Complaints Service - Annual Report 2024-25
Data Headlines
Key Headlines & Analysis of Complaints
Lessons Learned
Northern Ireland Public Services Ombudsman (NIPSO)
Corporate Complaints Service - Annual Report 2024-25
-
Corporate Complaints Service - Annual Report 2024-25
Publication navigation
Next ›
Data Headlines
Printer-friendly version
Parents
Pupil Applications and Grants
Admissions
Applying for a School Place
Applying for a Pre-school Place
Applying for a Primary 1 Place
Applying for a Post Primary Year 8 Place
Admission to Senior High Schools (Dickson Plan 14+)
In-Year Transfer Between Schools
Search Admissions Criteria
Admissions Appeals
Admissions Support
Deferral of School Starting Age
Admissions Key Dates
Admissions Helpdesk
Home to School Transport
Home to School Transport Information and FAQs
Check Transport Eligibility
Transport Online Applications
Special Educational Needs (SEN) Transport Information and FAQ’s
Find my Route
Transport Appeals
Parental Payments
Transport Contact Details
Free School Meals and Uniform Grants
Apply for Free School Meals / Uniform Grants
Frequently Asked Questions: Free School Meals/Uniform Grants
Free School Meals/Uniform Grants Contact Details
Free School Meals / Uniform Grant Videos and Guidance
Further Education Grants
DAERA Application Form/Booklet
Further Education Financial Forms
Further Education Eligibility
Assessing your Further Education Grant
Further Education Support
Further Education Info and FAQs
Student Finance
Links for colleges
Student Finance Videos
EA Connect
Types of School
Integrated Education
Irish Medium Education
Shared Education
Special Educational Needs (SEN)
SEN General Information
Stages of the Code of Practice
Statutory Assessment
Statement of Special Educational Needs
SEN Annual Reviews
SEN Contact Details
Other help for parents
School Closures
Special Schools Summer Schemes
Bromcom SMS – Parent Resources
Educating your child at home
Schools
Policies and Guidance
Data Protection Guidance
GDPR Compliance for Schools
Data Protection Officer (DPO) Service for Schools
Template Data Protection Policies and Privacy Notices
Data Protection Training & Awareness for Schools
Data Subject Rights
Personal Data Breaches
Template Information Asset Register and Guidance for Schools
Data Protection Impact Assessments (DPIAs)
Consent Guidance for Schools
Frequently Asked Questions & Other Resources
Online Privacy & the Children’s Code
Records Management in Schools
GDPR Communications from EA
Freedom of Information School Guidance
Freedom of Information Requests
Model Publication Scheme & NI Schools Definition
ICO FOI Resources for Schools
Admissions Guidance
Videos & Presentations
Forms & Guidance
C2K Links
Safeguarding and Child Protection Guidance
Child Protection Support Service (CPSS)
Resources
Additional Recorded Resources
Other Policies and Procedures
Non-operational Dates 2025/26
Non-operational Dates 2026/27
Managing School Complaints
Supporting Transgender Young People
Official Opening Guidelines for Controlled Schools
Model Hospitality Policy for Schools
Educational Visits
School Work Experience Arrangements
Performance Review and Staff Development (PRSD)
Equality and Diversity Policy – For Schools
HR Policies and Procedures
Operational management
Transport Guidance
Transport Operational Guidance
Parental Payments
School Crossing Patrols (SCPs)
Arranging Transport for Educational Outings
Transport Service Change Enquiries
School Finance
School Budgets & Financial Management
Schools Operations Support and Resources
Budget Notifications LMS
Benchmarking Data
Local Management of Schools Yearly Publications
Outturn Statements
Budget Statements
Timesheets/Payslips & P60s
Internal Audit
School Principal
School Governor / Board of Governors
Model Hospitality Policy for Schools
Schools Stocktake
Health and Safety
In an Emergency - School Information
Managing a Critical Incident
Bereavement Support for Education Settings
Severe Weather Emergency Guidance for Schools
Emergency Planning
Facilities Management
QSHE
Environmental and Fire Risk Compliance
Health, Safety and Emergency Planning
Health and Safety
Guidance Documents
Manual for Principals and Governors
Risk Assessments
Provision Of Automated External Defibrillators
Safety Alerts
Reporting Accidents and Potential Hazards
Emergency Planning
Quality, Energy and Sustainability (QES)
Energy
Water
School Emergency Plan
Building and Mechanical & Electrical Maintenance
Facilities Support Service
Catering
School Partnerships
Creative Schools Programme
Other help for schools
Area Planning
What is area planning?
Strategic Area Plans 2022-27
Operational Plans
Pre-Publication Consultations
Development proposals
Development Proposal Decisions
Proposed Specialist Provision in Mainstream Schools Consultation
Annual Area Profiles
Community planning
SEN Annual Reviews (Schools)
C2k
Controlled Schools Unit (CSU)
Legal Support and Guidance for Schools
Procurement Support and Guidance
Services
In-school services
School Meals
Nutrition and Health
School Menus
Dietary Requirements
FAQs
Music in Schools
Education Library Service
School Library Services
Education Library Management System
Library Service Contact Details
ELMS Haven Collection
Support for Schools
Pre-School Education Programme and Standardisation
Pre-School Education Programme
Pre-School Standardisation Programme
Guidance for Provision of Mid-Day Meals
Intercultural Education Service (IES)
About Intercultural Education Service
Schools of Sanctuary
Traveller Education
Newcomers
Newcomer support
Interpreting and Translation Services
Translated documents
Common European Framework of Reference (CEFR)
Online courses
Intercultural Resources
Asylum Seeker and Refugee (ASR) Support Team
Intercultural Resources
Education in Northern Ireland Videos
Contact Intercultural Education Service
Shared Education and Sectoral Support Service
Integrated Education
Integrated Education
Integrated Education - Transformation
Integrated Education: Framework for Integrated Education
Integrated Education Governor Training
Integrated Education News
Integrated Education Contact Details and Useful Links
PEACEPLUS ASPIRE Project
About PEACEPLUS ASPIRE
PEACEPLUS ASPIRE Talks
PEACEPLUS ASPIRE Newsletters
PEACEPLUS ASPIRE Latest News
PEACEPLUS ASPIRE Toolkit for Schools and Pre-School Settings
PEACEPLUS ASPIRE Partnerships in Action
Ulster-Scots
About Ulster-Scots
Ulster-Scots in Schools
Ulster-Scots Contact Details and Useful Links
Ulster-Scots Teacher Professional Learning
Ulster-Scots Useful Resources
Training and Development
Teacher Professional Learning
Learning and Teaching TPL
AmmA Centre
Community of Lifesavers
Magilligan Field Centre
Science
TPL Thursdays
Supporting Learning
Technology and Design
School Development Portal
Early Career Teachers Induction and Early Professional Development
Induction
Induction Resources
Induction Frequently Asked Questions
Early Professional Development
EPD Resources
EPD Frequently Asked Questions
Teacher Tutor
Contact Early Career Teacher Team
School Leadership TPL
STEPS into Leadership
Senior Leadership Pathways
First-Time Vice-Principals
First-Time Principals
Coaching Service for School Principals
School Leader as Coach
Directed Time Budgets
School Development Portal
Professional Development Opportunities
Educational transformation
Education Information Solutions (EdIS) Programme
What is EdIS?
EdIS Projects
Bromcom School Management System (SMS)
Latest News
EdIS Engagement Events
EdIS Spotlights
EdIS eXchange Podcast
Education Network NI (ENni) Innovation Forum
GenAI for Teaching and Learning
EdIS Training
SEND Transformation Programme
Pupil Health and Wellbeing
Addressing Bullying Type Behaviour
Parent and Carer Support to Address Bullying Type Behaviour
School Support to Address Bullying Type Behaviour
Reported Concerns of Bullying Type Behaviour
Support for School Governors
Bullying Concern Assessment Form (BCAF)
Pupil Support for Bullying Type Behaviour
School Counselling and Therapy
HOPE Information for Pupils
HOPE Service - Information for Schools
Attendance, behaviour and welfare
EWS - Suspensions & Expulsions
EWS - School Transfer Procedures
EWS - School Aged Mothers & Children Looked After
EWS - Legal Information
Supporting Young Carers
EWS - Contact Details
Nurture Programmes and Support
Being Well Doing Well Programme
Primary Children Looked After Advisory Service
The Attach Programme
Personal Education Plan
Daily Mile Network
Other services
Children Entertainment & Employment Team (CEET)
Chaperone Licences
Child Employment Permits
Children in Entertainment
Youth Service
Community and Schools
Community Use of Schools FAQS
NISTR
Supply Teachers
NISTR - How to Register
FAQs- Supply Teachers
Quick Reference Guides - Supply Teachers
School Users
FAQs – School Users
Quick Reference Guides - Schools
About NISTR
Contact Us
Exceptional Teaching
Getting Ready to Learn
Find a School
Translate
About Us
What we do
How we do it
Business Plan 2024-2025
Corporate Information
Corporate Governance Framework
Organisational Structure
Organisational Structure & Roles
Strategic Plan
Corporate Reports and Information
Partnership Agreement between Department of Education and Education Authority
Education Authority Board
Notice of Board Meeting
Membership of the Committees
Board & Committee Meeting Minutes
EA Board
Governance, Risk & Audit Committee Minutes
Performance & Engagement Standing Committee Minutes
Resources & People Committee Minutes
Strategic Planning & Policy Committee Minutes
Membership & Teaching Appointments Committee
Child Protection & Safeguarding Committee
Committees in existence up to 31 March 2021
Finance & General Purposes Committee
Audit & Risk Assurance Committee
Education Committee
Children & Young People’s Services Committee
Community Use of Schools
Shared Education
Policies
Anti-Fraud
Health and Safety
Whistleblowing
Freedom of Information
Privacy
Privacy Notices
EA Privacy Notice (Employees)
EA Privacy Notice (Candidates)
EA Privacy Notice (Surveys) for Children & Young People
EA Privacy Notice (Surveys)
EA Privacy Notice - SEND Services - Child Friendly Version
EA Privacy Notice - SEND Services
EA's Privacy Notice For Children & Young People and Their Parents/Families/Carers/Legal Guardians
Privacy Notice – Education Authority Further Education Grants
Privacy Notice – EA’s Corporate Complaints Service
Privacy Notice (Information Governance Team)
Data Protection Policies
Data Protection Complaints
Equality
Equality Scheme
Action Plans
Disability Action Plan
Equality Action Plan
Disability Employment Support Service
Equality Screenings and Impact Assessments
Equality Screenings pre 2022/23
Equality Statutory Reports
Joint Consultative Forum
Staff Networks
Domestic and Sexual Violence and Abuse Workplace Policy 2021
Collaborations & Partnerships
School Governors
Membership of Boards of Governors
Apply to become a School Governor
Application for EA School Governor Position 2024-2028
Apply to be a School Governor - Guidance Notes & Application Form
Governor Training & Resources
Board of Governor Training Programme
School Governor Videos
CSSC Governor Training
Secretary Hub
Knowledge Centre
Parent and Teacher Governor Elections
Post Primary Transferor Governor Elections
Staff Hub
EA One
Integrated Financial System
EA One Finance System Training Videos
EA One Finance System - Setup Information & Forms
iProcurement Information & Guides
School Reports Information & Guides
Accounts Receivable Information & Guides
EA ONE HR & Payroll System
Self-Service
Teacher Self-Service
Timecard training material
Useful forms
HR Online
Statutory and Mandatory Training
Hiring Managers Recruitment Information
Logging on and Navigation
Planning
Shortlisting
Interviewing
Post Selection
Recruitment Frameworks
Equality, Diversity & Inclusion
Pay & Conditions
Leave & Working Arrangements
Employee Benefits
Health & Wellbeing
Career Development / Organisational Development & Learning
Workplace Conduct & Behaviour
Redeployment & Redundancy
Leaving Employment / Retirement
Pensions
Line Managers - Job Evaluations
EA Online Payslips and P60's
Supporting EA Staff
Webmail
Jobs
Search Jobs
Agency Workers - Public Sector Resourcing (PSR) Framework
Register of Interest for Relief Staff
Jobs - Useful Links
Payment for Enhanced Disclosure Check (AccessNI)
Procurement
How and What We Buy
Current Activity and Pipeline
Procurement Case Studies
Procurement Policies, Procedures & Conditions
Social Value
Procurement Act 2023
Procurement Contact Details
Supplier Tender Support
How to join the Dynamic Purchasing Systems
How to Join Dynamic Shortlisting Systems
Public Procurement Organisation Numbers and Share Codes on the Find a Tender- Central Digital Platform
Annual Contract Award Statistics
News
Consultations
Consultations
JNC Circulars
Contact
Contact Us
Complaints, Comments & Compliments
Press & Media
Media Briefings
Schools’ Feedback Form
Customer Service Charter
Sign Language Provision
